Terms of Sales sure


These conditions of sale are concluded on the one hand by the company Clemence Studio SARL Unipersonnelle with a share capital of € 10,000 whose head office is located at 8 rue du Faubourg Poissonnière 75010 Paris, registered in the Paris Trade and Companies Register under the number 881010540, hereinafter referred to by its trade name "Balese", trademark registered at the INPI on 18-03-2019 under number 4534849, The Clemence Studio company managing the Balèse site, and, on the other hand, by any natural or legal person wishing to make a purchase via the Balèse website, hereinafter referred to as "the Buyer".


Article 1: object


These conditions of sale aim to define the contractual relationship between Balèse and the Buyer and the conditions applicable to any purchase made through the Balèse website, The acquisition of a product through this site implies unreserved acceptance by the Buyer of these conditions of sale, which the Buyer acknowledges having read prior to ordering.

Before any transaction, the Buyer declares on the one hand that the purchase of products on the Balèse site, is not directly related to his professional activity and is limited to strictly personal use and '' on the other hand have full legal capacity, allowing it to engage under these general conditions of sale.

Balèse retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in effect on the date of the order by the Buyer.


Article 2. Products


The products offered are those which appear on the Balèse website,, within the limits of available stocks. Balèse reserves the right to modify the product assortment at any time. Each product is presented on the website in the form of a description showing its main technical characteristics (color, size, composition). The photographs are as accurate as possible but do not bind the Seller in any way. The sale of products presented on the Balèse site, is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.


Article 3. Prices


The prices appearing on the product sheets of the internet catalog are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products.

Balèse reserves the right to modify its prices at any time, it being understood, however, that the price listed in the catalog on the day of the order will be the only one applicable to the Buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order.


In mainland France, for any order greater than or equal to 250 euros including tax, shipping costs are free; for any order less than 250 euros including tax, a flat-rate contribution to shipping costs will be invoiced to the buyer in an amount calculated according to the weight of the package and the place of destination, according to the scales in force by the postal services .

For any delivery outside mainland France, the shipping costs are due whatever the amount of the order, and calculated according to the weight of the package and the place of destination, according to the scales in force by the postal services.


Any reshipment due to an incorrect delivery address or non-collection from the Postal Services will give rise to the payment of additional costs, after acceptance by the Buyer. In the event that the Buyer refuses to pay these additional reshipment costs, the order will be canceled and the price of the order will be refunded to the Buyer's account less any shipping costs incurred.


Article 4. Order and payment terms


Before any order, the buyer must create an account on the Balèse site, The account creation section is accessible directly from the menu bar. At each visit, the Buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using this information. Balèse offers the buyer to order and pay for their products in several stages, with 2 payment options to choose from:


- Secure payment by Paypal

- Secure payment by credit card: Credit card, Visa, Mastercard, Maestro, Sofort, JCB


The buyer selects the products he wishes to order in the "basket", changes if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, along with the name of the carrier. Then the buyer chooses the payment method of his choice.


The next step is to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites them to validate their order by clicking on the "Confirm my order" button. Finally, the buyer is redirected to the secure payment interface, in order to securely fill in his PayPal account or personal credit card references. If payment is accepted, the order is registered and the contract definitively formed. Payment by Paypal account or by credit card is irrevocable.


In the event of fraudulent use thereof, the Buyer may demand the cancellation of the payment by card, the sums paid will then be credited or returned. The responsibility of the holder of a bank card is not engaged if the disputed payment has been proven fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the operation may have generated, the cardholder must contest, in writing, the debit from his bank, within 70 days of the operation, or even 120 days. if the contract binding him to it so provides. The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written objection lodged by the holder.


The confirmation of an order implies acceptance of these conditions of sale, the recognition of having full knowledge of them and the waiver of its own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction.

Balèse will send confirmation of the registration of his order by email.


If the buyer wishes to contact Balèse, he can do so either by mail to the following address: Balese 8 rue du Faubourg Poissonnière 75010 Paris France; either by email at the following address:


Please note that no returns will be accepted at this address. For returns, please log into your account and request a return.


Article 5. Retention of title


Balèse retains full and entire ownership of the products sold until the price has been fully collected, in principal, costs and taxes included.


Article 6. Guarantee


All products supplied by Balèse benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it can be returned to Balèse who will take it back, exchange it or refund it.


Article 7. RETURN / Withdrawal


Under Article L121-20 of the Consumer Code, the buyer has a delay of 15 working days from the delivery of the order (postmark as proof) to exercise the right of withdrawal for the following reasons:


- Non-satisfaction of the Product for any reason whatsoever

- Product non-conformity


The Buyer will then have the option of asking Balèse for the exchange or refund of the Product, without penalty.


The returned item (s) must be clean, unworn, with the various labels, all in their original condition, as well as in their original packaging.


Balèse does not accept postage due packages. In accordance with Article L 216-4 of the Consumer Code, the return slip does not designate any carrier, any risk associated with the return of the Product is the responsibility of the Buyer. The Seller is not responsible for the loss of the package by the postal services. 


You are responsible for the cost of returning the goods by post.


  1. To return your order to us by post, it's simple:
    Contact us by email at indicating your order number and the item you wish to return.
  2. As soon as your return is accepted, print the return form (or transcribe it on a sheet of paper) and slip it into your package before sending it.


The return slip and the items must be returned to the following address:



86 Boulevard de Port Royal

75005 Paris



Please note that without your return slip, we cannot identify your return and cannot refund you.


The refund will be made to our stock within 15 days from the date on which the return has been received by Balèse, if all the conditions mentioned in the return procedure are met.


If the aforementioned conditions are met and if the Buyer has requested reimbursement of the Product, Balèse will reimburse the Buyer, within 15 days from the date on which the product (s) will have been received in return by Balèse, the sums corresponding to the Product (s) acquired by him.


Article 8. Delivery


Deliveries are made to the address indicated on the order form, which can only be in the agreed geographic area.

Deliveries are made by La Poste via COLISSIMO, delivery service with tracking, delivery without signature.

Balèse will be able to provide the buyer with the tracking number of his package by e-mail.


The risks related to transport are the responsibility of the purchaser from the moment the items leave the premises of Balèse. The buyer is required to check in the presence of the La Poste employee or the delivery person, the condition of the packaging of the goods and their contents on delivery. In case of damage during transport, any protest must be made to the carrier.


In the event of a delivery error and / or non-conformity, any product to be reimbursed must be returned to Balèse as a whole and in its original packaging, using the prepaid return voucher which will be issued to you in advance. To obtain it, contact customer service at the following address:


Article 9. Liability


Balèse, in the distance selling process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.


Article 10. Intellectual property


All elements of the Balèse site, are and remain the intellectual and exclusive property of Clemence Studio. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.


Article 11. Personal data


Balèse undertakes to preserve the confidentiality of the information provided by the Purchaser, which he would have to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him. He can make a request at any time by mail to the following address: Balèse 8 rue du Faubourg Poissonnière 75010 Paris France; or by email at the following address:


Please note that no returns will be accepted at this address. For returns, please log into your account and request a return.


Article 12: Commercial offers and newsletters

Balèse is likely to send Customers commercial offers by mail, email, sms, telephone or via all the web spaces run by Balèse or any of its subsidiaries on social networks, subject to prior acceptance.

The Customer has the option at any time to object free of charge to his commercial prospecting mailings, by clicking on the "unsubscribe" link in each email.



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